Heypokies Casino Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Heypokies Casino, including account registration, gaming services, payments, promotions, privacy and responsible gambling. Please read them carefully before using the website or creating an account.

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1. General Terms

These Terms & Conditions form an agreement between you and the operator of Heypokies Casino. By accessing the website, registering an account, depositing funds or using any available gaming service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you should not use the website or its services.

Article contents

You must use Heypokies Casino only where online gambling is permitted by the laws that apply to you. Players in Australia are responsible for understanding and complying with all applicable federal, state and territory laws. The availability of a website or gaming service does not mean that its use is lawful in every location. We may restrict access from certain jurisdictions where required by law, regulation, licensing conditions or operational requirements.

You must be at least the minimum legal gambling age applicable in your location. You must also have the legal capacity to enter into this agreement. We may request evidence of age, identity, address or source of funds before allowing access to some or all services. Information supplied during registration must be accurate, complete and kept up to date.

Only one personal account is permitted unless we expressly agree otherwise. You must not create an account for another person, allow another person to use your account or transfer your account to someone else. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission.

Do not use false, misleading or stolen information when registering.
Do not use the website for unlawful activity, fraud, money laundering or abuse of any payment method.
Do not attempt to interfere with the website, games, security systems or other players.
Do not use automated software, bots, scripts or other tools intended to gain an unfair advantage.
Do not permit children or other unauthorised people to access gambling services through your device or account.

We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, activity may be fraudulent or unlawful, or continued access could create a legal, security or responsible gambling concern. Where permitted, we may also refuse a transaction, cancel an unauthorised activity or take other steps necessary to protect the website and its users.

2. Games, Bets and Account Balances

The games and services available through Heypokies Casino may change from time to time. We may add, remove, suspend or modify games, features and access conditions without prior notice where this is reasonably necessary. Game rules, paytables and any specific conditions shown on the relevant game or service page form part of these terms.

A bet or game transaction is generally recorded when it is accepted by the website's systems. You should check the details of each transaction before confirming it. If there is a clear technical error, system failure, interruption or other problem that affects a transaction, we may review the activity and correct or void the affected transaction where appropriate and permitted.

Your account balance may include deposited funds, winnings, promotional credits or other amounts with different conditions. Promotional credits may be subject to separate rules, including eligibility, wagering, expiry, game contribution or withdrawal requirements. Those rules will be made available with the relevant promotion. If there is a conflict between a promotion's specific terms and these general terms, the specific promotion terms will apply to that promotion.

We do not guarantee that the website, games or account services will always be available, uninterrupted or free from errors. Access may be affected by maintenance, telecommunications problems, device settings, internet interruptions, third-party services or events outside our reasonable control. You should not rely on a displayed balance until transactions have been processed and confirmed.

You are responsible for reviewing your account activity and notifying us of a suspected error as soon as reasonably possible. We may investigate disputed transactions and may request supporting information. Records held in our systems may be used to assess account activity, subject to applicable privacy and legal requirements.

3. Deposits, Withdrawals and Verification

Available payment methods, minimum or maximum transaction amounts and any applicable fees or conditions may be displayed on the website and can change. You may use only a payment method that you are authorised to use. Payments from third parties may be rejected or returned, and additional checks may be required before funds can be used or withdrawn.

You must not deposit money obtained through unlawful activity or use the account for money laundering, fraud or other prohibited conduct. We may carry out identity, age, payment and source-of-funds checks. These checks can require documents or information that is reasonably necessary to meet legal, regulatory, security or risk-management obligations.

Withdrawal requests may be subject to account verification, payment-method checks, game rules, promotional conditions and legal requirements. Funds may be returned through an appropriate method, and we may decline a withdrawal where the account is restricted, information is incomplete or the request does not comply with these terms. We will not knowingly retain eligible funds solely to prevent a lawful withdrawal, but we may delay or review a transaction where checks are required.

You are responsible for providing accurate payment details and for any charges imposed by your bank, payment provider or currency-conversion service. We are not responsible for delays or losses caused by incorrect information supplied by you or by third-party financial institutions. Tax treatment of gambling activity may vary, and you are responsible for obtaining independent advice where necessary.

Register and maintain one account using your own accurate details.
Use only authorised payment methods and funds that belong to you.
Complete any reasonable verification request within the required timeframe.
Review deposits, withdrawals, bets and account messages regularly.
Contact support through the available website channels if you identify an issue.

4. Responsible Gambling, Privacy and Final Provisions

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose, set personal limits before you start and take regular breaks. Never gamble when you are upset, under the influence of alcohol or other substances, or trying to solve financial problems.

If gambling is becoming difficult to control, use the responsible gambling tools available through the website or request a break, deposit limit, account restriction or self-exclusion where available. You can also seek independent help from an appropriate gambling support service in Australia. We may refuse requests to reopen or restore access where a responsible gambling restriction applies.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate important account or service information. Marketing communications may include an option to unsubscribe, subject to messages that are necessary for account administration or security.

Website content and intellectual property

The website, branding, text, graphics, software and other content are protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit website content without permission, except where applicable law allows it.

Liability and changes

To the extent permitted by law, we are not responsible for losses caused by your failure to follow these terms, misuse of your account, inaccurate information, unauthorised access resulting from your actions, third-party services or events outside our reasonable control. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under Australian law.

We may update these Terms & Conditions from time to time to reflect changes to the website, services, legal requirements or business practices. The current version will be published on this page, with the effective date or other notice where appropriate. Continuing to use Heypokies Casino after an update means that you accept the revised terms. If you have questions about these terms, use the support or contact options made available on the website.