Cookies Policy

What cookies are

Cookies are small text files that a website may place on your computer, mobile phone, tablet or another device. They allow the website to recognise a device or browser when you return. Some cookies are stored only for the duration of a browsing session, while others remain on your device for a longer period or until they are deleted.

Article contents

This policy uses the word cookies to include cookies, pixels, tags, local storage and other similar technologies. These technologies may collect information such as your browser type, device characteristics, general location, pages viewed, links selected, session activity and technical information about how you interact with the website. Information collected through these technologies may be combined with information you provide directly, where this is permitted and appropriate.

Cookies do not normally contain information that directly identifies you by name. However, some cookie information may be linked with an account, device or other information that can identify you. When this occurs, we handle the information in accordance with our Privacy Policy and applicable Australian privacy requirements.

Why cookies are used

To provide core website functions and maintain secure sessions.
To remember selected settings, preferences and language or display choices.
To understand how visitors use the website and identify areas that may need improvement.
To help detect suspicious activity, protect accounts and support the integrity of online services.
To measure the effectiveness of communications, promotions or website content where relevant.
To deliver content that is more relevant to your interests, subject to your choices and applicable law.

Types of cookies we may use

Strictly necessary cookies

These cookies are required for important website functions. They may support account access, navigation, security controls, fraud prevention, session management and the operation of pages or features you request. Without these cookies, parts of the website may not work correctly. Because they are necessary for the service you have asked to use, they may not be available for separate opt-out through a cookie banner, although you can usually block them through your browser. Blocking them may prevent some services from operating.

Functional and preference cookies

Functional cookies help the website remember choices you make. For example, they may remember display settings, communication preferences or information selected during a visit. These cookies can make the website easier to use and may reduce the need to repeat the same choices. If you decline them, the website may still be available, but some preferences may not be remembered.

Analytics and performance cookies

Analytics cookies provide information about website traffic and usage. They may help us understand which pages are visited, how users move through the website, whether pages load properly and whether technical improvements are needed. We use this type of information in aggregated or otherwise appropriate ways to improve performance, usability and service quality. Where an analytics provider is used, that provider may process information on our behalf under its own terms and privacy arrangements.

Advertising and marketing cookies

Marketing cookies may be used to measure communications, understand campaign performance or show content that is more relevant to your interests. They may allow a service provider to recognise a browser or device across different websites or visits. These cookies are not essential to the basic operation of the website and may be controlled through the cookie settings made available to you. We do not use cookies to encourage unsafe gambling or to bypass responsible gambling protections.

Third-party cookies

Some cookies may be placed by third parties that provide services used on the website. These services may include security, analytics, payment support, embedded content, customer assistance or marketing measurement. Third parties may process information under their own privacy policies. We encourage you to review the relevant information provided by those third parties. We do not control every cookie that may be placed by an external service, and the availability of those services may change over time.

Your choices and cookie controls

When you first visit the website, you may be shown a cookie notice or preference tool. Where required, this tool allows you to accept, reject or manage categories of cookies that are not strictly necessary. Your choices may be saved in a preference cookie so that the notice does not appear repeatedly. If you use a different browser, device or cleared browsing data, you may need to set your preferences again.

You can also control cookies through your browser settings. Most browsers allow you to view stored cookies, delete existing cookies, block all cookies or block cookies from particular websites. Browser help pages usually explain how to manage these settings. You may also be able to control certain advertising technologies through tools provided by advertising or technology organisations.

Open your browser settings or privacy controls.
Review the available cookie, site data or tracking options.
Choose whether to allow, block or delete cookies.
Close and reopen your browser if the change does not apply immediately.
Review settings again after updates, device changes or the deletion of browsing data.

Disabling cookies may affect how the website looks or operates. You may be unable to sign in, use account features, save preferences or complete certain activities if necessary cookies are blocked. Deleting cookies may also remove saved preferences and sign you out of services. For these reasons, we recommend reviewing the available controls before blocking all cookies.

Cookie choices do not necessarily control all forms of data collection. For example, information may be collected when you submit a form, create or use an account, contact support or interact with a service in another way. To understand how personal information is collected, used, disclosed, stored and handled, please read our Privacy Policy.

Privacy, updates and contact information

We take reasonable steps to handle information collected through cookies in a manner that is consistent with applicable law, our internal security practices and the purposes described in this policy. We may use aggregated or de-identified information for reporting, analysis, security and service improvement where appropriate. Cookie information may be processed by service providers that assist with the operation, security, analytics or improvement of the website.

The website may contain links to external websites or services. Those websites may use their own cookies and tracking technologies, and their privacy practices are outside this policy. You should check the privacy and cookie information on any external website before providing information or using its services.

We may update this Cookies Policy from time to time to reflect changes to the website, technology, service providers or legal requirements. The updated version will be made available on this page, with the revised date shown where applicable. You should review this policy periodically so you remain aware of how cookies are used.

If you have a question about this Cookies Policy or would like to make a privacy-related request, please use the contact or support options published on the Heypokies Casino website. Do not include sensitive account, payment or identity information in a public message. We may need to verify your identity before responding to a request concerning personal information or cookie preferences.

By continuing to use the website, you acknowledge that cookies and similar technologies may be used as described in this policy, subject to the choices available through our cookie controls and your browser settings.

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